Privacy Policy

1. Information We Collect

We may collect the following types of information:

Information You Provide

When you contact us, request a quotation or submit an enquiry, you may provide:

• Your full name
• Email address
• Mobile or WhatsApp number
• Business or company name
• Country, state or delivery location
• Product quantity and packaging requirements
• Messages, enquiries or other information shared with us

Please provide only the information necessary for us to respond to your enquiry.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages visited on our website
• Date and time of your visit
• Referring website or source
• General website usage and performance information

This information helps us maintain website security and improve the visitor experience.

2. How We Use Your Information

We may use your information to:

• Respond to product and business enquiries
• Provide quotations and supply-related information
• Understand quantity, packaging and delivery requirements
• Communicate regarding orders, availability and dispatch
• Provide customer support
• Improve our website, products and services
• Prevent fraud, misuse and security threats
• Maintain necessary business and communication records
• Comply with legal and regulatory obligations

We will not use your personal information for purposes unrelated to the reason for which it was collected unless permitted by law or with your consent.

3. Consent and Withdrawal

When you voluntarily provide personal information through our website, email, telephone or WhatsApp, you consent to its use for the specific purpose communicated to you.

You may withdraw your consent by contacting us. Withdrawal will not affect any processing completed before your consent was withdrawn.

We may retain certain information where required for legal, contractual, accounting or dispute-resolution purposes.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Enable basic website functionality
• Remember visitor preferences
• Understand website traffic and performance
• Maintain website security
• Improve website content and usability

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

If we introduce non-essential advertising or analytics cookies, appropriate information or consent options will be provided where required.

5. Sharing of Information

We do not sell or rent your personal information.

We may share limited information with trusted service providers who assist us with:

• Website hosting and maintenance
• Email and business communication
• Customer enquiry management
• Packaging, logistics and delivery
• IT security and technical support
• Accounting, legal or regulatory compliance

These service providers should use the information only for the services they provide to us and handle it securely.

We may also disclose information when required by law, a court order or government authority, or when necessary to protect our legal rights, customers, business or website.

6. International Business Enquiries

As we may receive enquiries from international buyers, your information may be processed or communicated across different countries for quotation, supply, packaging, logistics or delivery purposes.

Where applicable, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable laws.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to and complete an enquiry
• Manage a business relationship or order
• Maintain legally required records
• Resolve complaints or disputes
• Prevent fraud and protect our business

When personal information is no longer required, we will take reasonable steps to delete or securely dispose of it unless continued retention is required by law.

8. Data Security

We use reasonable administrative, technical and organisational safeguards to protect personal information against:

• Unauthorised access
• Loss or misuse
• Unlawful disclosure
• Alteration or destruction
• Security breaches

However, no website, internet transmission or electronic storage method can be guaranteed to be completely secure.

9. Your Privacy Rights

Subject to applicable law, you may request:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Updating of your personal information
• Deletion of information that is no longer required
• Withdrawal of your consent
• Information about how your personal data is being used
• Grievance redressal concerning your personal information

To exercise these rights, contact us using the details provided below. We may ask for reasonable identity verification before processing a request.

10. Children’s Privacy

Our website and products are intended primarily for businesses, traders, wholesalers, distributors and adult customers.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review and delete it where required.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We do not control their content, security or privacy practices.

Visitors should review the privacy policies of third-party websites before sharing personal information with them.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features or legal obligations change.

The revised policy will be published on this page with an updated effective date. We encourage visitors to review this page periodically.

13. Contact and Grievance Details

For privacy-related questions, data requests or complaints, please contact us:

We will review and respond to legitimate privacy requests within a reasonable period and in accordance with applicable laws.